Can't find your answer here? Email us at hello@fzvibe.com and we'll be happy to help.
Orders & delivery
Where do you deliver?
We currently deliver to Ireland only.
How much is delivery?
Delivery is free on all orders to Ireland. Orders ship from outside the EU, so import VAT and a handling fee may be charged on delivery.
How long will my order take?
Estimated delivery is 7–10 business days.
Can I track my order?
Yes. Once your order ships, you'll receive an email with a tracking link.
Returns & refunds
Can I return my order?
Yes. You have 14 days from receiving your order to return it. You may handle the item as you would in a shop to check it. If it has been used beyond what is needed to check it, we may reduce the refund to reflect any loss in value. See our Refund Policy for full details.
How do I start a return?
Email us at hello@fzvibe.com with your order number and we'll send you the next steps.
My item arrived damaged. What should I do?
Please email us with your order number and a photo of the item, and we'll sort it out.
SteamPaws™ Steam Brush
How do I use it?
Add clean water, switch it on and brush in the direction of your pet's coat. The gentle mist helps loosen tangles and lift loose hair.
How is it powered?
SteamPaws™ is an electric brush powered via USB.
Is it suitable for cats and dogs?
Yes. SteamPaws™ is designed for both cats and dogs.
Payments
Is checkout secure?
Yes. Our checkout is powered by Shopify and all payments are encrypted and processed securely.