Refund policy

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To make a return, please send the item back with the receipt or proof of purchase, in its original packaging where possible. You may handle the item to check it, as you would in a shop. If it has been used beyond that, we may reduce the refund to cover the loss in value.

To return an item, email hello@fzvibe.com and we'll send you the return address. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order on arrival and contact us straight away if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Gift cards cannot be returned. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

EU 14-day cooling-off period (right of withdrawal)

Under EU consumer law, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without giving a justification. You may handle the item to check it, as you would in a shop. If it has been used beyond that, we may reduce the refund to cover the loss in value.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 14 days. Please remember it can take some time for your bank or card provider to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at hello@fzvibe.com.